Operations
Hamadah Yousef · Operations Manager · hamada@javacafe.world
EvaluationsAbdulkhalq
A
Abdulkhalq
ID 30164
Company
Healthy Foods
Department
Java Café
Period
20-5-2026
Total staff
35
Saudis
10 (28.6%)
Scorecard
| # | KPI | Weight | Actual | KPI Score | Weighted |
|---|---|---|---|---|---|
| 1 | Sales YTD Best ≥ +5% · Worst ≤ −5% | 30% | -3.3% (Δ vs target) | 17.0% | 5.1% |
| 2 | OM Surprise Visit (Audit) Best 100% · Worst 0% | 25% | 97.3% | 97.3% | 24.3% |
| 3 | Zoom Speed of Service Best ≤ 1:45 · Worst ≥ 3:00 | 15% | 1:57 (117s) | 84.0% | 12.6% |
| 4 | Average Ticket (AV/C) Best ≥ 20 SAR · Worst ≤ 14 SAR | 10% | 20.5 SAR | 100.0% | 10.0% |
| 5 | Jolt Checklist on Time Best 100% · Worst 0% | 10% | 90.4% | 90.4% | 9.0% |
| 6 | Saudization Best ≥ 25% · Worst ≤ 15% | 5% | 28.3% (10 / 35) | 100.0% | 5.0% |
| 7 | HappyOrNot Best 100% · Worst 0% | 5% | 95.1% | 95.1% | 4.8% |
| Overall | 100% | — | — | 70.8% | |
Overall score
70.8%
Average
Final rank uses HR bands: Excellent ≥90% · Good ≥80% · Average ≥70% · Weak ≥60% · Remove <60%.
KPI bands
Sales YTD
-3.3% (Δ vs target)
17%
Worst ≤ −5%Best ≥ +5%
OM Surprise Visit (Audit)
97.3%
97%
Worst 0%Best 100%
Zoom Speed of Service
1:57 (117s)
84%
Worst ≥ 3:00Best ≤ 1:45
Average Ticket (AV/C)
20.5 SAR
100%
Worst ≤ 14 SARBest ≥ 20 SAR
Jolt Checklist on Time
90.4%
90%
Worst 0%Best 100%
Saudization
28.3% (10 / 35)
100%
Worst ≤ 15%Best ≥ 25%
HappyOrNot
95.1%
95%
Worst 0%Best 100%
Overall score — last 6 periods