Operations
Hamadah Yousef · Operations Manager · hamada@javacafe.world
EvaluationsBen
B
Ben
ID 30028
Company
Healthy Foods
Department
Java Café
Period
20-5-2026
Total staff
6
Saudis
2 (33.3%)
Scorecard
| # | KPI | Weight | Actual | KPI Score | Weighted |
|---|---|---|---|---|---|
| 1 | Sales YTD Best ≥ +5% · Worst ≤ −5% | 30% | -31.9% (Δ vs target) | 0.0% | 0.0% |
| 2 | OM Surprise Visit (Audit) Best 100% · Worst 0% | 25% | 62.5% | 62.5% | 15.6% |
| 3 | Zoom Speed of Service Best ≤ 1:45 · Worst ≥ 3:00 | 15% | 2:12 (132s) | 64.0% | 9.6% |
| 4 | Average Ticket (AV/C) Best ≥ 20 SAR · Worst ≤ 14 SAR | 10% | 18.9 SAR | 81.7% | 8.2% |
| 5 | Jolt Checklist on Time Best 100% · Worst 0% | 10% | 63.1% | 63.1% | 6.3% |
| 6 | Saudization Best ≥ 25% · Worst ≤ 15% | 5% | 25.0% (2 / 6) | 100.0% | 5.0% |
| 7 | HappyOrNot Best 100% · Worst 0% | 5% | 64.2% | 64.2% | 3.2% |
| Overall | 100% | — | — | 47.9% | |
Overall score
47.9%
Remove
Final rank uses HR bands: Excellent ≥90% · Good ≥80% · Average ≥70% · Weak ≥60% · Remove <60%.
KPI bands
Sales YTD
-31.9% (Δ vs target)
0%
Worst ≤ −5%Best ≥ +5%
OM Surprise Visit (Audit)
62.5%
63%
Worst 0%Best 100%
Zoom Speed of Service
2:12 (132s)
64%
Worst ≥ 3:00Best ≤ 1:45
Average Ticket (AV/C)
18.9 SAR
82%
Worst ≤ 14 SARBest ≥ 20 SAR
Jolt Checklist on Time
63.1%
63%
Worst 0%Best 100%
Saudization
25.0% (2 / 6)
100%
Worst ≤ 15%Best ≥ 25%
HappyOrNot
64.2%
64%
Worst 0%Best 100%
Overall score — last 6 periods