Operations
Hamadah Yousef · Operations Manager · hamada@javacafe.world
EvaluationsAhmad Ali
AA
Ahmad Ali
ID 30011
Company
Healthy Foods
Department
Java Café
Period
20-5-2026
Total staff
25
Saudis
7 (28.0%)
Scorecard
| # | KPI | Weight | Actual | KPI Score | Weighted |
|---|---|---|---|---|---|
| 1 | Sales YTD Best ≥ +5% · Worst ≤ −5% | 30% | -48.2% (Δ vs target) | 0.0% | 0.0% |
| 2 | OM Surprise Visit (Audit) Best 100% · Worst 0% | 25% | 52.3% | 52.3% | 13.1% |
| 3 | Zoom Speed of Service Best ≤ 1:45 · Worst ≥ 3:00 | 15% | 2:29 (149s) | 41.3% | 6.2% |
| 4 | Average Ticket (AV/C) Best ≥ 20 SAR · Worst ≤ 14 SAR | 10% | 18.1 SAR | 68.3% | 6.8% |
| 5 | Jolt Checklist on Time Best 100% · Worst 0% | 10% | 50.6% | 50.6% | 5.1% |
| 6 | Saudization Best ≥ 25% · Worst ≤ 15% | 5% | 28.1% (7 / 25) | 100.0% | 5.0% |
| 7 | HappyOrNot Best 100% · Worst 0% | 5% | 50.6% | 50.6% | 2.5% |
| Overall | 100% | — | — | 38.7% | |
Overall score
38.7%
Remove
Final rank uses HR bands: Excellent ≥90% · Good ≥80% · Average ≥70% · Weak ≥60% · Remove <60%.
KPI bands
Sales YTD
-48.2% (Δ vs target)
0%
Worst ≤ −5%Best ≥ +5%
OM Surprise Visit (Audit)
52.3%
52%
Worst 0%Best 100%
Zoom Speed of Service
2:29 (149s)
41%
Worst ≥ 3:00Best ≤ 1:45
Average Ticket (AV/C)
18.1 SAR
68%
Worst ≤ 14 SARBest ≥ 20 SAR
Jolt Checklist on Time
50.6%
51%
Worst 0%Best 100%
Saudization
28.1% (7 / 25)
100%
Worst ≤ 15%Best ≥ 25%
HappyOrNot
50.6%
51%
Worst 0%Best 100%
Overall score — last 6 periods